Guest CRM

Know your guests. Before they even arrive.

Every booking, preference, and message in one place. Recognize returning guests automatically, personalize their stay, and build loyalty — without spreadsheets or extra tools.

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Guest CRM showing guest profiles, stay history, and notes

What it can do

Every guest detail, always at hand

Guest profiles

Name, email, phone, language, visit history. Built automatically from every booking.

Returning guest detection

Returning guests are recognized by email. Info auto-filled, past stays visible at a glance.

Stay history

Every stay, room, extras, and payment tracked. See lifetime value per guest.

Notes & preferences

Add private notes: "allergic to cats", "prefers room 3", "late check-in". Visible on every future booking.

Smart search & filters

Find any guest instantly by name, email, phone, or booking date. Filter by visit count, language, or channel.

CSV export

Export your guest list anytime. Your data, your control. No lock-in.

Get started in minutes

Zero data entry. It just works.

Guests book, CRM fills

Every booking creates or updates a guest profile automatically. Zero manual data entry.

See the full picture

Open any guest to see all stays, messages, documents, and notes in one timeline.

Personalize & retain

Use guest history to personalize communication, offer loyalty discounts, and turn one-time visitors into regulars.

Built for hosts

Your guests deserve to be remembered

Whether you run a 2-room B&B or a 10-room boutique hotel, the CRM adapts to you. No training, no setup, no extra cost.

B&Bs with returning guests. Recognize loyal guests and make them feel at home before they arrive.
Multi-language properties. Guest language is stored automatically. Communicate in their preferred language.
Hosts who hate spreadsheets. No Excel, no Google Sheets. Guest data lives in your dashboard, always up to date.
Growing properties. From 1 to 10 rooms, the CRM scales with you. Free plan included.
Host reviewing guest profiles on a tablet

Stop losing guest details between bookings.

Every stay, every preference, every note — in one place. Free forever for 1 room. No credit card required.

Create your booking page

Frequently asked questions

Yes. Guest CRM is available on all plans — Free, Pro, and Business. You get full access to guest profiles, search, notes, and CSV export.

No. Guest profiles are created automatically when a booking is made. Name, email, phone, and language are pulled from the booking form. Returning guests are matched by email.

Yes. CSV export is available on all plans. You can download your full guest list anytime. Your data belongs to you — no lock-in.

Guests are matched by email address. When a returning guest books, their existing profile is linked automatically. You can see their full stay history, past notes, and preferences.

Yes. All data is stored in the EU (Frankfurt, Germany), encrypted in transit and at rest, and deletable on request. Bedly complies with GDPR and the Swiss nFADP.