Question 1

How long does it take to set up Bedly?

Accepted Answer

Most hosts are live in under 15 minutes. Use the AI chat assistant or step-by-step wizard to add rooms, photos, and pricing.

Question 2

Do I need technical skills?

Accepted Answer

None. Bedly is built for hospitality people, not developers.

Question 3

How do I share my booking page?

Accepted Answer

You get a unique link (e.g. bedly.io/book/your-property). Share it on Instagram, WhatsApp, email, QR codes, or your website.

Question 4

Can I customize my booking page?

Accepted Answer

Yes. The Pro plan lets you add your logo, brand colors, and tagline.

Question 5

Is there a free plan?

Accepted Answer

Yes. Free includes 3 rooms, 10 bookings/month and 0% commission — Bedly takes no cut of guest payments on any plan. Upgrade to Pro (€49/month) for 50 rooms, up to 3 properties, unlimited bookings and the full AI suite.

Question 6

What are the paid plans?

Accepted Answer

Pro (€49/month): 50 rooms, up to 3 properties, unlimited bookings, 0% fees, AI concierge, AI replies, custom branding.

Question 7

How does billing work?

Accepted Answer

Monthly via Stripe. Upgrade, downgrade, or cancel anytime from account settings.

Question 8

Are there any hidden fees?

Accepted Answer

None. You pay your plan + Stripe processing fees (1.4% + €0.25/transaction). No Bedly surcharges.

Question 9

What happens if I cancel?

Accepted Answer

Data is kept for 30 days. Export everything (CSV) before deletion.

Question 10

How does the booking process work for guests?

Accepted Answer

Guests select dates, pick a room, enter name/email/phone, and pay via Stripe. The entire flow takes about 90 seconds, no account required.

Question 11

What payment methods can guests use?

Accepted Answer

Visa, Mastercard, Amex, Apple Pay, and Google Pay. All PCI DSS Level 1 certified via Stripe.

Question 12

Can I use Bedly alongside Booking.com or Airbnb?

Accepted Answer

Yes. Use Bedly for direct bookings (0% commission) while keeping OTA listings. Reduce OTA dependency gradually.

Question 13

What is the cancellation policy?

Accepted Answer

You set your own policy. Default is free cancellation up to 48h before check-in.

Question 14

Do guests need to create an account?

Accepted Answer

No. We only ask for name, email, and phone. Returning guests are auto-filled.

Question 15

What is the AI concierge?

Accepted Answer

A 24/7 chat assistant on your guest guide page. It answers questions about your property, local tips, and check-in — in any language. Pro plan.

Question 16

How does the AI reply suggestion work?

Accepted Answer

Bedly suggests AI-generated replies to guest messages. Accept, edit, or ignore — with automatic translation between languages.

Question 17

What is the AI Listing Assistant?

Accepted Answer

Generates optimized listings for Booking.com and Airbnb from your property data. Available on the Pro plan.

Question 18

What languages does Bedly support?

Accepted Answer

Dashboard: English, Italian, German, French. AI concierge communicates with guests in any language automatically.

Question 19

How does the calendar work?

Accepted Answer

Week and month views for all rooms. Click any booking for details, manage check-ins/outs, with real-time availability updates.

Question 20

Is my data secure?

Accepted Answer

Yes. Row-level security via Supabase, PCI-compliant payments via Stripe, TLS 1.3 encryption. GDPR and Swiss nFADP compliant.

Question 21

Where is my data stored?

Accepted Answer

EU (Frankfurt, Germany) on Supabase/AWS infrastructure. No data leaves the EU.

Question 22

Do you sell my data?

Accepted Answer

Never. Your data is yours — export or delete it anytime.

Question 23

Does Bedly support two-factor authentication?

Accepted Answer

Yes. Enable MFA/2FA with any TOTP app (Google Authenticator, Authy) from Settings → Account.

Help center

Getting started

How long does it take to set up Bedly?

Do I need technical skills?

How do I share my booking page?

Can I customize my booking page?